Anyone who has ever worked in customer service knows how hard it can be at times. Russian Universal Services has three main areas that they focus on when training or re-training their staff. Of course, customer service covers many, many areas, but if the following is kept in mind at all times, most everyone will be happy.
Patience. Russian Universal Services’ staff has to be patient when it comes to dealing with the clients. Sometimes clients walk in with a mess of papers and do not even know what they really need to accomplish. Some clients walk in this way with a chip on their shoulder and make it difficult to work with them. The staff’s patience is tested in either case, but if they remain patient, it eventually serves them well. Russian Universal Services also always stresses their fast services does not translate to rushing their clients through the process or interactions. Each person needs to be dealt with slowly and accurately – which takes patience – so that the job can be done right.
Be clear! Russian Universal Services is dealing in services that are not always concise or clear to the person requesting them. It is up to the staff to be able to clearly explain them because people are often confused and frustrated. If the staff cannot clearly articulate each process, the client will not feel any better after paying for the service. The point is, they should feel that Russian Universal Services made it clear for them, and now they understand what needs to be done.
Being knowledgeable. It is important for Russian Universal Services to be more knowledgeable than the clients. However, it is also important for staff not to show arrogance or annoyance at the client’s lack of information. The knowledge needs to be relayed in a helpful way to the client at all times.
Patience. Russian Universal Services’ staff has to be patient when it comes to dealing with the clients. Sometimes clients walk in with a mess of papers and do not even know what they really need to accomplish. Some clients walk in this way with a chip on their shoulder and make it difficult to work with them. The staff’s patience is tested in either case, but if they remain patient, it eventually serves them well. Russian Universal Services also always stresses their fast services does not translate to rushing their clients through the process or interactions. Each person needs to be dealt with slowly and accurately – which takes patience – so that the job can be done right.
Be clear! Russian Universal Services is dealing in services that are not always concise or clear to the person requesting them. It is up to the staff to be able to clearly explain them because people are often confused and frustrated. If the staff cannot clearly articulate each process, the client will not feel any better after paying for the service. The point is, they should feel that Russian Universal Services made it clear for them, and now they understand what needs to be done.
Being knowledgeable. It is important for Russian Universal Services to be more knowledgeable than the clients. However, it is also important for staff not to show arrogance or annoyance at the client’s lack of information. The knowledge needs to be relayed in a helpful way to the client at all times.